Unreal Engine (both 4 and 5) Will Not Install

Unreal Engine will not download or install. It gets to about 1 or 2 percent of the download and then crashes. I even reinstalled Windows in order to give Unreal Engine a fresh shot at installing, but it still crashes and throws an error. It says “An Unreal Process has crashed: UE4-Epic GamesLauncher.” Here is the full error:

LoginId:e01027a04c4e6e6024174195510e9a1b
EpicAccountId:d47603db8f44472e812a64d53d6fa51b

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000001e00000049

ucrtbase
ucrtbase
ucrtbase
ucrtbase
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
EpicGamesLauncher
kernel32
ntdll

All of my hardware and software is fast, new, and up-to-date, including the drivers for my RTX 2080 Ti. I notice that every time I attempt a new download, it creates this folder:

C:/Users/Zach/AppData/Local/UnrealEngine/4.27

This is strange to me, because a “4.27” folder is created even when I’m trying to install Unreal 5.3.2.

Please help. Thanks!

Zach

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